From Governance to
Project Management
SERVICES
Management Training & Support Services
This unique service provides ongoing training and support to the General Manager and/or senior management staff. During the sessions we look at issues affecting the business, current goals and strategies, areas for improvement, review of plans to list a few. You receive professional advice backed by 20+ years of experience in the industry.
Golf Operations including Golf Shop Retail Operations
Operational reviews of all aspects of club golf operations and golf shop retail practices. Motorised Cart management and review; Competition management review, Club fixture events and sponsorship. Connectivity between club staff, contracted professional staff and the club facilities.
Special Project Management
Course or clubhouse projects which need a clear management and review structure from inception through to completion.
Strategic Planning
Assistance in setting and achieving specific goals for the future of the club or special projects. Facilitation of Members’ meetings to develop the needs and wants of the greater membership. Creation/Collation of surveys and results data to assist in creating achievable and measurable goals.
Golf Course
Course master plan review, design and construction review, redevelopment, course maintenance budgeting and management overview.
Facility Review
Review of current or planned redevelopment of the club buildings, with regards to Clubhouse, Buggy Sheds, Maintenance Buildings, Course Structures, Practice facilities or other club owned facilities.
Operational Review
Clubhouse operations including bar, gaming, reception and catering services, incorporating customer service ideals. Supplier reviews.
Governance and Administration
Policy development and review, club constitution and rules review, WH&S, Bookkeeping, Administration Assistance.
Staff
Training or annual personnel review.
Governance
| Policy development | |
| Club Rules Reviews and Modernisation | |
| Effective reporting | |
| Club Secretary service | |
| Training in governance | |
| Implementation of Standard operating procedures |
Financial
| Budgeting | |
| Effective KPI’s | |
| Benchmarking services | |
| Club Secretary service | |
| Bookkeeping |
Management Training & Support Services
The service includes:
| One on one meetings to discuss and review operational issues affecting you and the business; | |
| Telephone and email support between meetings. |
Golf
| Golf Operations, Best Practice, Performance Reviews | |
| Golf Retail Services, Sales Plans, Merchandising, Buying Plans |
Membership
| Member Engagement Strategies | |
| Satisfaction Surveys |
Planning & Project Management
| Strategic Planning | |
| Business Plans | |
| Business Improvement Processes | |
| Disaster Planning | |
| Master Plans – Course and Clubhouse | |
| Building and Renovation Projects (planning, costing, process management) | |
| Course Construction Projects (design review, planning, costing, process management) | |
| Building and Renovation Projects (planning, costing, process management) | |
| Software System Updates and Changes (scope, process management, product research) |
Course
| Course Design & Construction – Review of Plans, Management of Course Redevelopments | |
| Course Maintenance Budgets and Management, Operational Reviews/Benchmarking |
Clubhouse
| Clubhouse Design Reviews | |
| Clubhouse Operations, Hospitality Food & Beverage Reviews, Financial Performance Improvements, Operational and Structural Reviews | |
| Stock security |
